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🔐 Privacy Policy – Fiji Airports Wi‑Fi Services

🛬 Introduction

Fiji Airports Limited (“Fiji Airports”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the secure and responsible handling of information when you use our Wi‑Fi Advertising Portal and Paid Wi‑Fi services across airport terminals.

This Privacy Policy explains what information we collect, how it is used, how it is protected, and your rights as a user of our Wi‑Fi services.

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📶 Scope of This Policy

This Privacy Policy applies to:

• Free airport Wi‑Fi accessed via the Wi‑Fi Advertising Portal
• Paid Wi‑Fi services accessed through secure payment and voucher systems
• All devices used to connect to Fiji Airports Wi‑Fi networks

By using our Wi‑Fi services, you agree to the terms outlined in this Privacy Policy.

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📋 Information We May Collect

To deliver reliable and secure Wi‑Fi services, we may collect limited information, including:

• 🔑 Login method (e.g. manual registration or third‑party authentication such as Google or Facebook, where available)
• 📱 Device technical information (such as device identifier or MAC address)
• ⏱ Session details (connection time, duration, and bandwidth usage)
• ✅ Consent records (acceptance of Terms & Conditions and Privacy Policy)
• 📊 Advertising interaction data (such as advert impressions or basic engagement metrics)

We collect only the minimum information necessary to operate the service and improve user experience.

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🚫 Information We Do NOT Collect

Fiji Airports does not collect or store:

• ❌ Credit or debit card numbers
• ❌ Card security codes or expiry dates
• ❌ Mobile wallet credentials
• ❌ Social media passwords
• ❌ Unnecessary personal identifiers

All payment details are handled exclusively by approved and secure payment providers.

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💳 Payment Security

For Paid Wi‑Fi services:

• Payments are processed through trusted, secure payment gateways
• Fiji Airports never stores or has access to full payment card details
• Payment systems comply with applicable security and industry standards

This ensures that passenger payment information remains private and protected at all times.

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📣 Advertising & Analytics

For Free Wi‑Fi users, sponsored content may be displayed prior to internet access. Advertising data is used to:

• Measure advert visibility and engagement
• Improve relevance of airport offers and promotions
• Support funding of free Wi‑Fi services

Advertising metrics are aggregated and non‑intrusive, and are not used to individually profile users.

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🕒 Data Retention

Wi‑Fi session and interaction data is retained only for a limited period, typically for operational, security, and reporting purposes.
Where possible:

• Data is automatically deleted after a defined retention period
• Personal information is not kept longer than necessary unless required by law

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🛡 Network Security & Monitoring

Fiji Airports operates Wi‑Fi services on a secure, managed network that includes:

• 🔒 Network monitoring to maintain service quality
• 🚫 Content filtering to help block harmful or illegal websites
• ⚙ Controls to prevent misuse, fraud, or service disruption

Monitoring is conducted solely to protect users, airport systems, and service integrity.

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⚖ Lawful Use

Users must not use Fiji Airports Wi‑Fi services for:

• Illegal activities
• Harmful or disruptive behaviour
• Attempts to bypass security controls

Fiji Airports may suspend or terminate access where misuse or security risks are identified.

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🧍 Your Rights

As a Wi‑Fi user, you have the right to:

• ✅ Understand how your data is used
• ✅ Access information about this Privacy Policy
• ✅ Raise concerns or enquiries regarding privacy

Requests can be directed to Fiji Airports using the contact details below.

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🔄 Policy Updates

This Privacy Policy may be updated from time to time to reflect:

• Changes in services
• Legal or regulatory requirements
• Security improvements

The most current version will always be available through the Wi‑Fi portal or website.

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📞 Contact Us

If you have questions or concerns about this Privacy Policy or the use of Fiji Airports Wi‑Fi services, please contact:

📧 wifisupport@fijiairports.com.fj
🏢 Fiji Airports Limited

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✅ Summary

Fiji Airports is committed to delivering secure connectivity, trusted payment handling, and responsible digital advertising — ensuring passengers can connect with confidence and businesses can engage travellers in a safe, transparent environment.

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